When one of your Powerbeats Pro earphones stops working, you’re rocking out to your favorite tunes on Apple Music or Spotify. It may be the best option.
It may be the one on the left. Or, in the worst-case situation, they both fail to function.
You’re also confident that the battery has enough power.
Or maybe you just want to reset your Powerbeats Pro since the volume or quality of the sound isn’t what it used to be.
One of the most generally recommended fixes when something goes wrong with Beats headphones or earphones is to just reset them.
In most cases, a hard reset is all they require to resume normal operations.
However, some users have reported being unable to reset their Powerbeats Pro headphones at all.
“I forgot my Powerbeats pro from my phone and tried to resync it,” a user wrote on one forum.
I tried to reset it because it wouldn’t show up. I pressed the power button for 15 seconds as instructed on the page, but the case does not flash red and white.” Others responded that they, too, were having the same issue.
The problem usually begins when one of the earbuds fails to connect.
It was the right bud for some users, but the left bud for others.
When they unpaired and repaired their iPhones, the case light only blinked white. Even attempting to force a reset yielded no results.
Apple had to send out replacement smartphones to select people.
If you’re having trouble resetting your Powerbeats Pro using the button on the front of the casing, you might be suffering the same issue as these unfortunate individuals.
There aren’t any known successful workarounds, unfortunately. However, I’m here to walk you through a few basic troubleshooting methods, as well as how to contact Apple Support if none of them work.
Can’t get your Powerbeats Pro to reset? [Fixed!]
Powerbeats Pro occasionally loses power in one earbud without warning or reason (even with the battery at full charge). Attempting a reset generally resolves the issue, however, if you are still unable to reset via the case after unplugging and reconnecting your device, you will need to contact Apple Support for assistance. Your Beats will almost certainly need to be fixed or replaced by Apple.
Why is this becoming such a major issue with Powerbeats Pro earbuds? What is Apple doing about the problem? How do you know there’s a problem with the reset?
Continue reading and I’ll try to walk you through what to do if your Powerbeats Pro won’t reset.
What exactly is the problem with Powerbeats Pro?
Powerbeats Pro usually performs admirably.
Both earbuds should, in theory, play at the same volume without cutting out.
And, if necessary, you should be able to reset your Beats by pressing the small button on the front of the casing. Apple aims to make owning these earbuds as easy as possible.
After all, connectivity has long been a selling feature for Apple.
However, there are a few recognized difficulties with Powerbeats Pro.
Many customers have claimed that just one earbud is causing them to lose volume — sometimes just a little, sometimes all sound. The other earbud will work perfectly.
Resetting the earbuds usually solves the problem, although it doesn’t always work.
As a result, I’m guessing some internal hardware issue is to a fault.
When my Powerbeats Pro won’t connect, what should I do?
Try resetting your Powerbeats Pro to see if you can get them to connect again before jumping to any conclusions when you lose sound in an earpiece.
The following is how you should reset your Powerbeats Pro:
1. Place both of your earphones in their case with the lid ajar.
2. Hold down the system button, which is situated on the case, for a few seconds. Do this for 2.15 seconds, or until the red and white LED indication light starts flashing.
3. Remove your hand from the system button.
4. If the LED indicator light on your Powerbeats Pro continues to flash white, you can pair it with your iPhone, Mac, Android, or another device again.
In case you forgot, here’s how to pair them from your iPhone:
1. Unlock your iPhone, iPad, or iPod touch by entering your passcode. Go to the Home screen after it has been unlocked.
2. Place your Powerbeats Pro case next to your device, the lid of the case open, with the earbuds secured inside.
3. Wait for the setup pop-up to appear on your device’s screen.
4. Then press Done after tapping Connect.
Isn’t it simple? That is, it should be. However, difficulties with the hardware or software could prevent this from operating.
What is the purpose of my Powerbeats Pro blinking white?
Your Powerbeats Pro is in pairing mode if they glow white.
Don’t be alarmed; this is a good thing! Now you can try connecting your Powerbeats Pro with your chosen device again.
Simply follow the procedures outlined above to see how it works.
What’s the deal with my Powerbeats Pro not being able to be reset?
It’s possible that some people won’t be able to reset their Powerbeats Pro.
According to one user who had to return their Powerbeats Pro to Apple, the company told them they needed to replace the right earpiece and sync the case.
Is it possible that individual earbuds are losing sync, or that the case is simply dying?
Individual earbuds or headphones appear to lose sync with the casing in some circumstances.
Many people think it’s the right earbud, however, it might also be the left.
For some, it appears that the case is the issue and that it is dying due to some form of hardware failure.
When a single earbud fails to sync, the case appears to become unresponsive, preventing the one working earbud from correctly syncing with the device.
How to Contact Apple Customer Service
If you are unable to reset your Powerbeats Pro case, you should seek assistance from Apple Support.
You can contact them through an online chat, a phone call, or by visiting an Apple Store near you.
To get your gadget repaired, you’ll most likely be asked to send it in or hand it over to a technician in person.
If a repair isn’t possible, a replacement may be required.
Fingers crossed that you still have AppleCare+ on your Powerbeats Pro, since that does provide some coverage for Powerbeats Pro that aren’t working properly.
Your Powerbeats Pro should provide you with years of service.
However, this isn’t always the case.
It’s not uncommon for one earbud to lose sync, and this appears to prevent the case from resetting properly.
This means consumers will have to spend time and money having their costly earphones repaired or replaced, but happily, Apple can help if you contact them and explain your situation.