I commend you on the wise decision you made to purchase AppleCare at the time you purchased your last Apple product.
Now that it is time to use it to fix your damaged or busted…whatever it is, do you require a receipt or will Apple Care be able to identify you in some other way?
Do I need my receipt in order to obtain Applecare?
In order to provide you with service, AppleCare needs to verify that you own the device and have purchased AppleCare. Ideally, you should keep the receipt; however, you can also refer to the statement from your credit card.t. Alternatively, you could contact the store where you made your purchase.
If I want to ensure that my purchase of an Apple product is covered by Apple’s warranty protection, I must keep my receipt with me at all times.
In this case, I may be able to obtain service or repair on my device without a receipt if I have only my credit card statement.
A record of the sales transaction will be kept by the store where I make the purchase.
As long as I can provide proof that I am the purchaser, the Apple Store should provide me with service, even if I do not have a receipt or a credit card statement.
My best advice is to keep your receipts.
Please do not hesitate to take your device to an authorized service provider if you do not have one.
Depending on when the card was last updated, AppleCare may be able to determine the date my purchase was made if it is over 180 days old.
It is possible that they will not honor the claim if they cannot locate one.
I am considered eligible if my purchase date corresponds to my last card update.
The period would be October 15-31 if, for example, I purchased the item in mid-October, and the card was last updated in late October.
To make this option available, my credit card would have to have been updated on or before September 15 if I purchased the item in mid-September.
If my purchase date is older than 180 days, and if I do not have the receipt, I may only be able to get a new battery.
I require a receipt should the item require further service (e.g., a malfunctioning display).
If I still have my receipt and my purchase date is more than 180 days ago, they will examine other options for service.
A free factory reset (“factory restoration”) may be available for your device.
Please provide the following information:
I have received my credit card statement for the current month.
An image of my credit card statement on a piece of paper or document.
The first page depicting the account information can be printed out by copying it onto a piece of paper and scanning it at a later time.
If Apple sends me an email with my order number and invoice amount (for instance, an order confirmation stating “Your purchase has been completed. “).
In what ways does AppleCare provide coverage?
AppleCare extends the warranty period for Apple products.
I am covered from the date of purchase against defects in materials or workmanship for two years.
Moreover, Apple’s warranty also covers damages caused by accidents and drops, but only if I have AppleCare protection.
What does AppleCare cost?
Under Apple’s warranty policy, my “period of protection” is determined by the date of purchase.
My purchase will be covered for one year if I purchase within 30 days of the date on my credit card statement.
A year’s subscription is $129 (valid as long as the product is owned or leased).
Upon purchasing the product after 30 days, the cost is $99 per year (valid for the duration of ownership or leasing the product).
AppleCare will replace my device if it is not covered by warranty and it cannot be repaired.
However, they do not replace devices that have been damaged by a drop or become inoperable because of an accident.
A device that has been modified in any way or has been repaired/replaced by an entity other than Apple will also not be replaced.
How should I proceed if the date of purchase is not shown on my credit card statement?
I must provide AppleCare with the date and price of my purchase so that they can process my claim.
They need to know whether I purchased AppleCare as well as whether I want to claim Apple’s warranty.
It may be necessary for me to provide proof, such as a receipt, or they may simply ask me to confirm the order date and price.
Alternatively, I can look for an Apple email confirmation containing my order number and invoice amount if my credit card statement does not provide any information.
Does AppleCare cover accidental damage to my device?
I may request AppleCare to repair my device if it has a defect.
I can request that they repair my device if it has been damaged in an accident.
If my device is accidentally damaged, AppleCare will replace the device as long as I am covered by AppleCare.
Water damage under the display glass may be evident or hidden.
It may be necessary to charge for this service if it is not covered by warranty or AppleCare.
My device will need to be repaired.
It is up to me whether I wish to undertake the project myself or hire a professional.
I might be able to claim repair under your local insurance policy if AppleCare or my original warranty do not cover my device. Damage caused by accidents is also covered.
I can file a claim under their local warranty policy if my item is covered by AppleCare but needs repair work.
My AppleCare package included a telephone number that may be used to make this type of claim.
Is it possible to repair my device more than once?
It is the policy of Apple to provide a total of one repair for any given defect in materials or workmanship for a period of two years.
I will need to have my device repaired the first time if it is accidentally damaged and then it develops a defect.
Nevertheless, if I have AppleCare and my iPhone is accidentally damaged again, it will be covered by the plan.
Therefore, AppleCare is a convenient and cost-effective service.
Should my iPhone be damaged by accident or if it requires service beyond what my AppleCare plan covers, Apple will replace it as long as I have AppleCare and I file a claim.
In addition, if the device becomes defective while I am covered by AppleCare, they will replace it.
My Apple device is protected by AppleCare when I need it.