As an electronics manufacturer, JLab has consistently delivered high-quality products at affordable, reasonable, and justified prices since its inception in 2005.
Their headphones and earbuds are great, but, as we all know, technological problems can arise without warning.
I cannot connect my JLab Bluetooth headphones. Why?
Bluetooth interference between the headphones and the audio source is usually responsible for connection problems with JLab Bluetooth headphones. To resolve your JLab connection issues, you should verify that you are within range of the audio source and that no large objects are obstructing the connection.
It is not uncommon for Bluetooth to cause problems, and there are various reasons why this may be the case.
The headphones themselves may not be a problem, but the Bluetooth connection between them and your host device (e.g., a cell phone) may be.
In situations where there is outside interference, such as a microwave, or you have strayed beyond the Bluetooth range (which is typically about 33 feet, though it can be less, depending on your surroundings), this can certainly be a frustrating experience.
Fortunately, connectivity issues are usually easily rectified.
Perhaps all that is necessary to resolve this issue is to reset your headphones or restart your host device.
You might, however, be looking at internal damages or a component failure if you have run the gamut of troubleshooting techniques and still came up empty-handed.
In this case, you should contact JLab’s customer care department for further assistance.
Consider trying one – or all – of these troubleshooting measures and see what works for you.
There are several reasons why Bluetooth is not always a reliable connection source
The range of Bluetooth is very short.
The range of 33 feet is the maximum possible, and even then, you might not be able to establish a good connection.
To maximize the range of Bluetooth headphones, it is recommended that you keep your host device (especially if it is a smartphone) handy while you use them.
This will ensure that the Bluetooth connection is as strong as possible.
The Bluetooth range can also be impacted by environmental factors.
In the same way that microwave ovens operate on the same type of frequency as Bluetooth devices, they can interfere with Bluetooth connections.
Please ensure that you do not come into proximity with electronic equipment as you attempt to troubleshoot your connectivity issues.
Here is a step-by-step guide for resetting your JLab Bluetooth headphones
Following these steps will allow you to reset your JLab Bluetooth headphones quickly and easily:
- Your headphones should have a power button.
- Please hold the power button for approximately 15 seconds.
- Once the headphones start blinking blue, release the power button. Your headphones are now ready to pair with your device.
Your host device must be equipped with Bluetooth.
To accomplish this, you must go to Settings > Bluetooth and locate the slider.
Ensure that the switch is set to “ON”.
It should be in the ‘ON’ position to enable Bluetooth, otherwise slide it over to ‘OFF’.
JLab Bluetooth Headphones: How to Put Them In Pairing Mode
Please ensure that you can pair your devices.
To pair them, follow these steps:
- Ensure that Bluetooth is enabled on the host device.
- For about 10 seconds, hold down the power button while the headphones are off. When the headphones are in pairing mode, a blue indicator light blinks rapidly. After the headphones are switched on, the light should blink rapidly.
- From your device, go to Bluetooth and look up your headphones. You will need to pair them with your device. If the headphones have been successfully paired, they will display a blinking light.
I keep hearing sounds coming in and out of JLab – how do I fix it?
Your Bluetooth headphones may experience an intermittent sound loss due to a bad connection.
To resolve the issue, you will want to re-pair your headphones using the steps above after having your device “forget” your headphones.
There are a few other things you can try as well:
- Avoiding the presence of microwaves and other electronic equipment that could cause interference.
- It is recommended that your headphones be located approximately one foot from your host device.
- You may wish to test your headphones on another device. You probably have a problem with the headphones themselves and not with your connection, if they perform the same thing on that device.
Warranty coverage for JLab products
All JLab Bluetooth headphones and earbuds come with a two-year limited warranty.
As of the date of purchase, this warranty covers any manufacturing defects.
If you are within the prescribed timeframe, you may submit a claim through JLab.
After you return your headphones to JLab, you may receive a credit code via email.
The entire process usually takes about three weeks.
It is important to emphasize that JLab’s Bluetooth headphones are normally compatible with any device paired with them.
There are several possible causes for their inability to connect. If you are unable to establish a connection, you may try one of the troubleshooting methods above.
In that case, you would be best served by contacting JLab for additional assistance.
Moreover, they can assist you in determining whether your headphones are defective or if there is an underlying problem.
However, you should try to resolve the issue by resetting your headphones and pairing them up again with your host device.