Fitbit is much more than a fashionable accessory. It is a comprehensive fitness tracker that provides information regarding your health and well-being. These devices can generally keep a thorough record of your exercise habits, and they usually have features like Bluetooth and LTE that can help you stay connected via your smartphone. Generally speaking, they are quite useful.
Fitbit is a reliable device, but it may experience random – and somewhat strange – issues from time to time. A common problem of this type is the Fitbit not displaying the correct time following a period of time when it was set to the correct time.
There is a possibility that it does not occur very frequently, but in any case it can be annoying and unhelpful. You want to keep track of the time when you are out for a long jog, don’t you? In the absence of your cell phone, you have to rely on your Fitbit to monitor your health. However, when you look at the watch’s dial, it appears that the time is distinctly off.
You may be left wondering: A.) how this occurred and B.) what the exact time was. If this happens to you, don’t worry. The Fitbit can sometimes display the incorrect time for several reasons, and, thankfully, there are several troubleshooting techniques available to fix this issue. This is how it works:
The time on my Fitbit is incorrect. What should I do?
It is likely that you are seeing the wrong time on your Fitbit as a result of a problem with Time Zone Tracking, the Bluetooth connection, or because All Day Sync or Always Connected are not enabled. It is typically sufficient to restart your Fitbit in order to correct its time.
How is it possible that your Fitbit displays the wrong time on its face?
Which of the following random situations can you remedy?
What if the problem is not resolved? Discover why your Fitbit might not be showing the accurate time and what you can do about it by continuing to read.
My Fitbit displays the incorrect time. What could be causing this?
There are five main factors which could account for why your Fitbit is suddenly showing an incorrect time.
Perhaps the device needs to be restarted or rebooted, perhaps Time Zone Tracking is not working, or the Bluetooth connection is not working, or Sync or Always Connect have been disabled.
We will discuss each of these in greater depth and what you can do about it.
It is necessary to restart the Fitbit
In the event that your Fitbit has not been restarted in some time, it may simply be due for one.
See if restarting it will resolve the problem.
Should this not be the case, proceed to the next step of troubleshooting.
It is necessary to reboot the Fitbit
Rebooting your Fitbit may be necessary. Firstly, you should restart the smartphone on which you have installed the Fitbit app.
Hold the Fitbit’s buttons for eight seconds after you have done this.
Let go of the buttons once you see the smile icon.
Sync the data by turning on your tracker again.
If this does not resolve the problem, check Time Zone Tracking.
There are problems with the tracking of time zones
If your device is set to Track Time Zones, it may occasionally switch to a different time zone, which is why you may see 9:07 AM instead of 11:07 AM.
The user is usually the one who performs this manually by mistake, but the Fitbit can perform this automatically.
In order to resolve the issue, you should follow these steps:
- Go to the Fitbit app on your mobile device and click on the Account icon located at the top right-hand corner.
- Choose Settings from the drop-down menu. Locate and click the App Settings tab.
- Ensure you have Set Automatically enabled. Then you can attempt to sync your data after toggling it on and off.
There is a problem with the Bluetooth connectivity
Bluetooth connectivity between your Fitbit and the smartphone with which it is paired may be problematic.
If you are experiencing an issue with the displayed time, you will need to refresh the connection and see if it resolves the issue.
To re-pair the two devices, please follow these steps:
- Go to the Settings menu on your device and delete the existing Bluetooth connection.
- Click the Bluetooth icon beside the Fitbit device to find information about the connection. You can then choose to forget the device.
- Make sure that your phone is capable of scanning for Bluetooth devices. In the Bluetooth devices list, click on the Fitbit’s name to begin re-pairing. Once it has located the Fitbit, follow the instructions.
Another troubleshooting technique may be able to resolve your issue.
The All Day Sync or Always Connected feature has been disabled
Perhaps you have disabled Always Connected or All Day Sync. There is a possibility that the time may be distorted if they are disabled.
To ensure continuous syncing, these features must be enabled.
The following five steps can be taken in order to resolve the issue:
- Find the Fitbit app on your phone by unlocking it. Launch the app.
- Tap the Account icon located in the upper right-hand corner.
- Access your account settings.
- Select App Settings from the menu. You may have to scroll a little ways down to find it.
- These options should both be available at this point. If both of them are enabled, proceed. In the absence of both, toggle them both on.
What if nothing is successful in resolving this issue?
In the event that none of the solutions you have tried resolve the problem, you would probably benefit from contacting Fitbit’s customer support.
During your visit, a member of their team can answer any questions you may have and guide you through some more complex procedures to resolve the issue.
In an ideal situation, your Fitbit will always display the correct time.
The watch should automatically switch over when Daylight Savings Time is changed.
If the time displayed is not accurate, try using the troubleshooting methods discussed below to see if you are able to resolve the issue on your own before contacting a Fibit service technician for assistance.